Q. What Time Should I Arrive?

Please arrive approximately 15 minutes prior to your scheduled service time to give yourself enough time to complete a short intake form and change into a robe.

If you arrive late, your therapist or technician may need to shorten your service in order to stay on time for his or her next guest. 

Q. What Should I Wear?

If you are receiving a massage or body treatment, you will be given a robe and spa slippers or sandals.

You should undress to your level of comfort – many guests choose to undress completely and others choose to leave on their underwear.

Either way, please keep in mind that you will be draped for privacy throughout your treatment. 

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Q.What is the cancellation policy?

To cancel or move your appointment without penalty, please provide at least 5 hours notice on single appointments and at least 24 hours notice on couple’s services and spa packages (3 or more services), during business hours. Appointments canceled or moved with less notice will be charged 50% of the service price(s). No-shows will be charged the full service price. 

Q. What forms of payment do you accept?

Cash, Visa, Mastercard, Discover, American Express and all other Major Credit Cards

Q. Do you sell gift certificates online or by phone?

Yes, and they may be sent by mail, overnight mail or e-mail. You may purchase a gift certificate for specific services or for any dollar amount.

All gift certificates can be used towards any product and/or service of the value purchased. There are no cash refunds on gift certificates.

Gift certificates do not expire; however, Gentle Haven Massage menu items are subject to change, and a gift certificate purchased for a specific service may need to be supplemented by a price increase.